SHIPPING POLICY

Effective date: July 26, 2026

Paper & Vinyl Labels Co. is owned and operated by Ezzeprint Inc. This Shipping Policy applies to orders placed through PaperVinylLabels.ca.

Shipping Area

We currently ship to valid addresses within Canada only.

We do not currently accept online orders for delivery outside Canada.

Free Shipping

Free standard shipping is available on Canadian orders with a merchandise subtotal of C$75 or more after discounts and before applicable taxes.

Orders below C$75 are subject to the shipping charge displayed during checkout.

Free shipping applies to standard shipping only. Expedited or special delivery services, when available, may be charged separately.

Production Time

Our standard production time is within 48 business hours after all of the following have occurred:

• Full payment has been received.
• Complete and usable artwork has been received.
• Any required design or prepress work has been completed.
• The customer has approved the final digital proof.

Business days are Monday through Friday, excluding statutory holidays.

Production time is separate from shipping transit time. A statement that an order “ships within 48 business hours” means that the completed order is expected to leave our facility within that period. It does not mean that the order will be delivered within 48 business hours.

Artwork or Proof Delays

Production does not begin while we are waiting for artwork, missing information, customer instructions or proof approval.

If revised artwork or a new proof is required, the production period begins again after the revised proof is approved.

Shipping Transit Times

Shipping transit times displayed during checkout or provided after dispatch are estimates only. They are not guaranteed delivery dates unless a guaranteed service has been specifically purchased and confirmed in writing.

Delivery may be affected by weather, carrier disruptions, remote-location service schedules, peak seasons, incorrect addresses or other events outside our reasonable control.

Tracking

Tracking information will be provided when it is available from the selected carrier.

Customers are responsible for monitoring tracking information and providing a safe and accessible delivery location.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate delivery address.

Additional charges resulting from an incorrect address, refused shipment, unsuccessful delivery or returned shipment may be charged to the customer before the order is shipped again.

We are not responsible for delays or losses caused by incorrect or incomplete address information supplied by the customer.

Lost or Delayed Shipments

If tracking does not update or an order has not arrived within a reasonable period after the estimated delivery date, contact us at sales@papervinyllabels.ca.

We will assist with the carrier investigation. Carrier investigations and claims may require additional time.

A delayed shipment does not automatically qualify for a refund after the customized goods have been produced, except where required by applicable law.

Shipping Damage

Report visible shipping damage within seven calendar days of delivery.

Include:

• The order number
• Photographs of the outer packaging
• Photographs of the damaged labels
• A description of the damage

Keep the original products and packaging until the claim has been reviewed. We may require additional photographs or return of the damaged products.

Contact

Paper & Vinyl Labels Co.
Owned and operated by Ezzeprint Inc.
215 Traders Blvd E, Unit 8
Mississauga, Ontario L4Z 3K5
Canada

Email: sales@papervinyllabels.ca
Telephone: +1 437-268-7875